Terms of Service

The agreement

These terms apply when you create a VenuesDock account or use it to request, approve or pay for a booking. If you are accepting them for an organization, you confirm you are authorised to do so on its behalf.

If you do not agree to these terms, do not use the service.

What VenuesDock does

VenuesDock is software that helps a facility publish its spaces, take booking requests, issue and collect signatures on rental agreements, collect payments and deposits, and report on the result.

VenuesDock is not a party to the rental agreement between a facility and a renter. The facility sets its own rates, availability, document requirements and cancellation rules, and is responsible for honouring them.

Accounts

You are responsible for the accuracy of your account details, for keeping your password confidential, and for activity that happens under your account.

Organization administrators can invite, change the role of, and remove other users in their organization. Removing a user ends their access immediately.

Tell us promptly if you believe an account has been accessed without authorisation.

Bookings, contracts and documents

A booking request is not confirmed until the facility approves it and any conditions it has set — a signed agreement, approved documents, a deposit or payment — have been met.

Electronic signatures captured through VenuesDock are intended to be binding between the facility and the renter. The facility is responsible for the content of the agreements it issues.

Facilities are responsible for reviewing the documents renters upload, such as insurance certificates, and for deciding whether they satisfy their requirements.

Payments, deposits and refunds

Payments are processed by Stripe and are subject to Stripe’s own terms. Facilities receiving payouts must complete Stripe Connect onboarding.

A platform fee may be applied to transactions processed through the service. Any such fee is disclosed to the facility before it is charged.

Refunds, cancellations and security deposit outcomes are determined by the facility’s own policy. VenuesDock provides the tools to carry them out; it does not decide them.

Facilities may also record payments taken outside the platform, such as cash or cheque. Those entries are bookkeeping records made by the facility and are not processed or verified by VenuesDock.

Acceptable use

You agree not to:

• Use the service unlawfully, or to facilitate an unlawful booking or transaction.
• Upload malware, or content you have no right to share.
• Attempt to access another organization’s data, probe or disrupt the service, or bypass its access controls or rate limits.
• Resell or white-label the service without our written agreement.

Your content

You keep ownership of the venue details, documents, agreements and booking records you put into VenuesDock. You grant us the limited licence needed to host, process and display that content in order to run the service for you.

You are responsible for having the right to upload what you upload, including any personal data about your renters.

Availability and support

We aim to keep the service available and to give reasonable notice of planned maintenance, but we do not guarantee uninterrupted access.

We may change or discontinue features. Where a change materially reduces functionality you rely on, we will give account holders reasonable notice.

Suspension and termination

You may stop using the service at any time and ask us to close your account.

We may suspend or end access where these terms are breached, where use of the service creates a security or legal risk, or where fees remain unpaid after notice.

On termination we will make your booking and financial records available for export for a reasonable period before deletion.

Disclaimers and liability

The service is provided as-is. To the extent permitted by law we exclude implied warranties, including fitness for a particular purpose.

We are not liable for disputes between a facility and a renter, for a facility’s cancellation or refund decisions, or for indirect or consequential loss.

Nothing in these terms limits liability that cannot lawfully be limited.

Changes and contact

We may update these terms. Material changes will be notified to account holders, and the date above will be updated. Continuing to use the service after a change means you accept the updated terms.

Questions about these terms can be sent through our contact page.